Frequently Asked Questions
Here you will find information about our terms & conditions, sizing, delivery times etc. If you do have a question about Reality Dreams that is not answered below then please fill in the contact us form on the contact page.
What is the returns Policy?
Items must be returned for exchange or refund within 14 days of receipt. All items must be returned unworn and in the condition in which they were sold with garment tags still attached and in their original packaging. If any item is damaged, soiled or altered this may not be accepted and may be sent back to you.
Sale/Outlet or Promotional items are not eligible for returns or exchanges.
If you wish to return an item then please contact us at firstname.lastname@example.org and we will provide you with instructions from there.
How much is delivery?
Delivery is FREE on all orders over £50 (for UK customers only). Below £50 there is a standard delivery rate of £3.50 (UK only). International customers will find shipping prices on the checkout page by selecting your country.
Where does Reality Dreams deliver to?
We deliver worldwide! Just choose your country destination at the checkout and the appropriate shipping charge will be applied. All of our delivery services are carried out by Royal Mail so you can expect a speedy, reliable service.
How long will my delivery take?
Our UK standard delivery service usually takes around 3-5 days. Please make sure you order before 2pm for quickest delivery. International orders are sent via airmail and are usually delivered within 7 days.
Will my order include luxury packaging?
All of our items are nicely packaged and wrapped but in most cases we only include the luxury boxes and bags for orders that are over £50 (subject to availability).
All of our garments are designed for the fashion conscious and will generally be slim fitting but all of our garments are premium quality and will allow for some give. Our sizes are all generally true to size and the unisex styles are the same.
For a rough guideline then for tees and tops (chest size inches) –
How do I pay
Simply add all the items you wish to buy into the shopping cart and complete checkout stage to purchase items. You can pay via your credit/debit card or via Paypal. You can be safe in knowledge that your transaction is completed in maximum safety and security. Please also note that you do not need to be registered with Paypal in order to pay via that method. Paypal also accepts all major credit and debit cards.